Return Policy
Order Confirmation
By placing an order through MyBeautiva, you confirm that you have read, understood, and agreed to our Return & Refund Policy.
By completing your purchase, you acknowledge that:
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You have reviewed the return conditions and timelines described in this policy.
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You agree to follow the return procedure if you wish to return an item.
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In the event of a payment dispute or chargeback, this policy together with order records and communication history may be used as supporting documentation.
Returns
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided that the following conditions are met.
Return Conditions
To be eligible for a return:
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The item must be unused, unworn, and unwashed.
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The item must be returned in its original packaging and condition.
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The product may only have been handled for normal inspection purposes.
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Return shipping costs are the responsibility of the customer.
Once we receive your returned item, it will be inspected. If approved, the return will typically be processed within 7 business days.
Please note that returns may be declined if the item shows signs of wear, misuse, damage, or alterations that are not caused by our store.
How to Request a Return
To begin the return process, please contact us first.
Send an email to:
Your email should include:
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Your order number
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The reason for the return
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Photos of the product if it is damaged or defective
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Your full name and shipping address
Once we review your request, we will send you detailed return instructions.
Please do not send any items back without receiving return instructions first. Returns that are sent without approval may not be accepted.
For your protection, we recommend using a tracked shipping method and keeping proof of shipment until your return has been fully processed.
Damaged or Defective Items
If you receive a product that arrives damaged or defective, please contact us within 48 hours of delivery.
Send an email to beautiva.services@gmail.com including:
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Your order number
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A short explanation of the issue
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Clear photos or a short video showing the defect
After reviewing your request, we will determine the best solution. Depending on the situation, we may offer:
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A replacement item
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A refund
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Or another appropriate resolution
In some cases, a return of the defective item may not be required.
Replacement orders are typically processed within 7–14 business days, depending on product availability.
Lost Packages
If your order appears to be lost during shipping, please contact our support team.
Include:
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Your order number
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Your tracking number
We will work with the shipping carrier to investigate the shipment and determine the next steps. If the package is confirmed as lost, we will arrange a replacement or refund where appropriate.
Unclaimed or Refused Deliveries
If a package is refused at delivery, returned due to an incorrect address, or left unclaimed, additional shipping and administrative costs may apply.
In these situations, a $35 CAD fee may be deducted from your refund to cover handling and logistics costs.
Order Cancellations
You may request to cancel your order before it has been shipped.
To request a cancellation, please contact us immediately at:
Because order processing is automated, we cannot guarantee cancellations once the order has entered the fulfillment process.
If your order has already been shipped, you may still request a return after receiving the item in accordance with the return policy above.
Chargebacks and Payment Disputes
If you experience any issue with your order, we kindly ask that you contact us first so we can resolve the situation quickly.
If a payment dispute or chargeback is initiated, we may provide your payment provider with supporting documentation, including:
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Order confirmation records
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Shipping and tracking details
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Customer communication history
Submitting a chargeback without contacting us first may delay the resolution process.
Important Information
Please keep the following in mind:
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Return shipping costs are the responsibility of the customer.
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Items must be returned in their original condition.
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We cannot accept items that have been worn, washed, or used.
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For hygiene-related products, returns may be refused if the product has been opened or used.
Contact Us
If you have any questions about our Return & Refund Policy, our support team will be happy to assist you.
MyBeautiva
Email: beautiva.services@gmail.com